Terms of Service

These Terms of Service (“Terms”) form an agreement between you and Parapet (“Parapet,” “we,” “us”), a construction-technology service operated from Canada. By creating an account, signing in, or using the Parapet service (collectively, the “Service”), and by indicating your acceptance when you create an account, you agree to these Terms.

You must be at least 18 years old to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. In that case “you” refers both to you personally and to your organization.

If you have a separate written agreement with Parapet (for example, a pilot or master services agreement), that agreement governs to the extent it conflicts with these Terms.

Parapet is an AI-assisted construction estimation platform. We help general-contractor estimators ingest architectural drawings, extract first-pass scope organized by CSI section, manage subcontractor quotes, and assemble bid packages.

Outputs from the AI components of the Service are non-deterministic and require human review. Every AI-extracted scope item carries a confidence indicator. The estimator using the Service is responsible for validating each item against the underlying drawings before relying on it for any purpose, including bidding. Parapet does not provide engineering, legal, or design advice, and the Service is not a substitute for the professional judgment of a licensed estimator, architect, or engineer.

You are responsible for keeping your sign-in credentials confidential and for all activity under your account. Notify us promptly at [email protected] if you suspect your account has been accessed without your authorization.

One account per individual. You may not share an account or use someone else’s account.

Parapet organizes access by organization-scoped roles. The Service enforces these roles in the application and at the database layer.

• Owner — full administrative control, including billing and the ability to delete the organization.
• Admin — manages members, projects, and most settings; cannot delete the organization or manage billing.
• Estimator — uses the core estimation workflow: uploads drawings, reviews ROD, manages quotes, assembles bids.
• PM (read-only) — read-only access to bid handover information.

The Owner is responsible for assigning roles appropriately and for the actions taken by users within the organization.

You retain all right, title, and interest in your drawings, quotes, ROD output, project information, and any other content you upload or generate through the Service (“Customer Content”). You grant Parapet a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely to provide and improve the Service for you.

We will not use your Customer Content to train any AI model and we will not share Customer Content with any party outside the sub-processors listed in our Privacy Policy, except as required by law.

Parapet retains all right, title, and interest in the Service itself, including the application, our prompts, our data models, our marks, and any aggregated, de-identified analytics derived from usage of the Service.

You agree not to:

• Reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent that applicable law expressly permits despite this limitation.
• Upload malware, attempt to disrupt the Service, or probe for vulnerabilities outside of our coordinated disclosure process described on the security page.
• Scrape or otherwise systematically extract data from the Service.
• Upload content you do not have the right to upload, content that infringes a third party’s rights, or content prohibited by law.
• Attempt to access another organization’s data or to bypass authentication, rate limiting, or row-level security.
• Use the Service to develop a competing product or to benchmark against the Service for a competitive purpose without our written consent.

Paid plans are billed through Stripe at the prices listed on our pricing page at the time you subscribe. By subscribing, you authorize Parapet (through Stripe) to charge your payment method on a recurring basis until you cancel.

Free trials, if offered, convert to a paid subscription on the date stated at sign-up unless you cancel before then. You may cancel a subscription at any time from the billing settings or by emailing [email protected]; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable and we do not pro-rate refunds for partial periods.

We may change prices on at least 30 days’ notice. Your existing billing period is honored at the price you signed up for; the new price applies starting the next renewal.

Some features of the Service may be labeled “beta,” “pilot,” “preview,” or similar. Those features are provided as-is, may change or be removed without notice, and are not covered by any service-level commitment. Use of beta features is voluntary.

We use commercially reasonable efforts to keep the Service available, but the Service is provided on an “as available” basis. We do not guarantee any particular level of uptime, and we do not currently offer a service-level agreement (SLA) or service credits. The Service may be unavailable from time to time for maintenance, updates, or reasons outside our control, and features may change or be discontinued.

The Service depends on third-party providers, including our cloud hosting and AI providers (currently Anthropic). Interruptions to, changes in, or discontinuation of those providers may interrupt or degrade the Service. We are not responsible for outages or failures caused by third-party providers or by events outside our reasonable control.

Business continuity is your responsibility. Parapet is a productivity aid, not a system of record and not a substitute for your own estimating capability. You must not rely on the Service as your sole means of producing estimates or bids, and you remain responsible for maintaining the ability to operate — including meeting your bid deadlines — if the Service is unavailable for any period. We recommend you keep independent copies of any output you rely on; you may export your data at any time, and on termination as described in “Termination” below.

Force majeure. Neither party is responsible for any delay or failure to perform caused by events beyond its reasonable control, including internet, network, or hosting outages; the failure, change, or discontinuation of third-party services or AI providers; power or telecommunications failures; acts of government; labor disputes; or natural events. Any liability we are found to have for unavailability of the Service is in all cases subject to the “Disclaimer of warranties” and “Limitation of liability” sections below, including the exclusion of lost profits and business-interruption losses.

You may stop using the Service at any time. The Owner of an organization can delete the organization (and all associated Customer Content) from the organization settings.

We may suspend or terminate your access if you materially breach these Terms, if your use of the Service exposes us or other customers to legal or security risk, or if a payment fails after reasonable notice. We will use reasonable efforts to give advance notice except where doing so would create additional risk.

For 30 days after termination, you may request a copy of your Customer Content by emailing [email protected]. After that window, Customer Content is purged in line with the retention rules in our Privacy Policy.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARAPET DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, PARAPET DOES NOT WARRANT THAT AI-GENERATED OUTPUTS WILL BE COMPLETE, ACCURATE, OR FREE FROM ERROR. THE SERVICE IS A TOOL THAT ASSISTS A PROFESSIONAL ESTIMATOR; IT IS NOT A SUBSTITUTE FOR THAT ESTIMATOR’S JUDGMENT, REVIEW, AND SIGN-OFF.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR LOST DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS (INCLUDING ANY UNAVAILABILITY OF, ERROR IN, OR RELIANCE ON THE SERVICE OR ITS AI OUTPUTS), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID TO PARAPET IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (b) ONE THOUSAND CANADIAN DOLLARS (CAD $1,000).

The exclusions and cap in this section do not apply to: a party’s indemnification obligations under these Terms; either party’s breach of confidentiality obligations; either party’s willful misconduct, fraud, or gross negligence; or any liability that cannot be limited under applicable law.

By you. You will defend and indemnify Parapet against any third-party claim arising out of (a) your Customer Content, (b) your violation of these Terms, or (c) your violation of law or of the rights of a third party.

By Parapet. We will defend and indemnify you against any third-party claim that the Service, used as authorized under these Terms, infringes that third party’s intellectual-property rights, subject to the cap in “Limitation of liability” above. We are not responsible for claims arising from your Customer Content, from modifications to the Service we did not make, or from your use of the Service in combination with products we did not provide.

The indemnified party must give the other prompt notice of the claim, reasonable cooperation, and sole control of the defense (provided that no settlement adverse to the indemnified party will be made without their consent).

The Service uses third-party AI models (currently Anthropic Claude) for drawing analysis and quote parsing. You acknowledge and agree:

• AI outputs are probabilistic, may contain errors or omissions, and are not legal, engineering, or design advice.
• You are responsible for reviewing each AI-generated scope item against the underlying drawings before relying on it for a bid or for any other purpose.
• Underlying AI models may be updated by their providers from time to time, which can change the form or content of outputs.
• We use AI sub-processors under terms that prohibit them from training on customer content (see our Privacy Policy).

We may update these Terms from time to time. For material changes, we will give logged-in users at least 30 days’ notice in the app before the change takes effect, and we will update the “Last updated” date at the top. Your continued use of the Service after a change becomes effective constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Each party submits to the exclusive jurisdiction of the courts located in Ontario, Canada for any dispute that cannot be resolved informally.

Before filing a claim, both parties agree to attempt to resolve the dispute by writing to [email protected] and discussing in good faith for at least 30 days.

These Terms, together with our Privacy Policy and any order form or written agreement we sign with you, are the entire agreement between us and supersede any prior agreements on the same subject.

If a provision of these Terms is held unenforceable, the rest of the Terms remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Neither party is liable for delays or failures caused by events beyond its reasonable control. You consent to receive notices and to enter into agreements electronically.

Questions about these Terms: [email protected].